ICT Service Manager Full-time Job

ICT Service Manager(JG P7)

Ref No: S20001

Nature of employment: Permanent

Job Purpose: Proactive Management of the ICT service calls and act as a link between ICT and business.

Required Minimum education/training

3-year ICT National Diploma or degree (NQF 6 or higher)

ITIL training/certification

Relevant technical certifications will be an added advantage.

Required Minimum work experience:

5 years working experience in ICT support services.

One year experience as ICT desktop support/services team leader or project manager

Experience in other ICT services and infrastructure management areas

Exposure to frameworks such as ITIL, ITSM or COBIT

Experience with business service management solutions

Experience in leading ICT desktop support projects.

Experience with desktop support services reporting.

Manage the provision of desktop support services i.t.o agreed service levels

Key performance areas:

Ensure ICT governance over the desktop environment.

Provide reports and escalations to Senior Manager

Act as a link between ICT and business

Proactive Monitoring and Management of Service levels with the Business

Background verification, including criminal record and citizenship checks, it is the applicants' responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.

Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.

If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful.

CIPC reserves the right not to fill an advertised position.

Kindly note that faxed, emailed, posted and or hand delivered applications will not be considered.

To apply click this link: https://cipc.mcidirecthire.com/default/External/CurrentOpportunities or visit the CIPC website at www.cipc.co.za

Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7197 / 7075 / 087 260 1554

Closing date: 31 October 2025

VISION:
To be the gateway to sustainable formal economic participation and investment for all in South Africa.
MISSION:
To unlock value in businesses and intellectual property by:
Providing easy, accessible and value-adding registration services for business entities, intellectual property rights holders and regulated practitioners;
Maintaining and disclosing secure, accurate, credible and relevant information regarding business entities, business rescue practitioners, corporate conduct and reputation, intellectual property rights and indigenous cultural expression;
Increasing awareness and knowledge of company and intellectual property laws, inclusive of the compliance obligations and opportunities for business entities and intellectual property rights holders to drive growth and sustainability, as well as the knowledge of the actual and potential impact of these laws in promoting the broader policy objectives of government;
Taking the necessary steps to visibly, effectively and efficiently monitor and enforce compliance with the laws that CIPC administers.
FUNCTIONS:
Registration of Companies, Co-operatives and Intellectual Property Rights (trade marks, patents, designs and copyright) and maintenance thereof
Disclosure of Information on its business registers
Promotion of education and awareness of Company and Intellectual Property Law
Promotion of compliance with relevant legislation
Efficient and effective enforcement of relevant legislation
Monitoring compliance with and contraventions of financial reporting standards, and making recommendations thereto to Financial Reporting Standards Council (FRSC)
Licensing of Business rescue practitioners
Report, research and advise Minister on matters of national policy relating to company and intellectual property law