Front Desk Agent - Part Time Full-time Job

• No employee housing available
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• Free gym and pool access
• Free train tickets
• Free entry to Bearizona
• Exclusive retail and dining discounts at GCR and other Xanterra properties
• The adventure of a lifetime!

Responsibilities:

Responsibilities:

• Fully understand and support Xanterra's Mission Statement and Core Values.
• Maintains a positive attitude at all times.
• Follow established Xanterra’s GCR front desk procedures in carrying out assigned duties.
• Register guests in a prompt, efficient, and courteous manner.
• Within 30 days of employment, become proficient in Opera for Hotel registration, all while following all Money Handling Policies and Procedures.
• Handle guest accounts properly including the posting of charges, and collection of payments.
• Maintain strict guest security by controlling keys, issuing keys, and divulging guest information.
• Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information about GCR and Grand Canyon National Park to guests' inquiries.
• Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
• Using proper phone etiquette, answering incoming calls, and attending to guest needs quickly and efficiently.
• Work closely with the Unit Housekeeping department to keep the status of rooms current and up to date.
• Work with Bell staff to assist guests with requests as needed.
• Adhere to all Xanterra GCR lost and found procedures, PCI, Cash Handling, Safety, and Environmental policies.
• Maintain bank with accuracy and security; close out at end of shift bank, balance, and deposit.
• Ability to shift priorities and duties as directed by supervisor.
• Other duties as assigned

Qualifications:

Qualifications:

• Previous guest service and cash handling work experience.
• Experience with computers and Windows-type software.

• While performing the duties of this job, the employee is:
• Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, and wrist motion.
• Frequently walk and lift or carry up to 10 lbs.
• Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs.
• Will be required to stand for long periods of time and to occasionally walk up flights of stairs.