Financial Solutions Associate - Advice Centre Full-time Job

Job Description

APPLICATION DEADLINE: NOVEMBER 15, 2024

What is the opportunity?

This unique position calls on your client-focused expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking needs, via the telephone. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals.

What will you do?

• Assist clients by utilising RBC resources and materials to support advice and recommendations during client conversations

• Deliver an efficient and effective client experience as outlined in the Client Experience Map and conversation guide

• Use effective listening and probing questions to understand and identify the root cause of the client’s concern or inquiry

• Actively listen and engage clients in conversation to further understand their individual needs

• Apply appropriate processes & procedures to accurately respond to client and complete all client inquiries

• Take ownership for resolving client problems as first point of contact or escalate to the appropriate service partner as required
  
  

What do you need to succeed?

Must-have

• Bank’s minimum education requirements of 5 BGCSE subjects, of which Mathematics and English Language are compulsory

• Two (2) years’ experience in a customer service environment

• Experience in call handling and problem resolution

• Demonstrated ability in oral communication skills

• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients

• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
  
  

Nice-to-have

• Certificate or diploma would be an asset
  
  

Working Conditions

• To operate in a shift environment which may also include working on Saturdays
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Continued opportunities for career advancement

• World-class sales training, coaching, and development opportunities

• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training

• Opportunity to achieve great success and grow your career with RBC
  
  

Job Skills

Adaptability, Client Centricity, Communication, Curiosity

Additional Job Details

Address:

East Hill Street:Nassau

City:

Nassau

Country:

Bahamas

Work hours/week:

35

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-11-01

Application Deadline:

2024-11-16

Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusionand Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities atjobs.rbc.com</a/span>

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
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La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
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