Field Service Engineer- Trace Elemental- Russia Moscow Remote Full-time Job

The job:

Do you have the passion and drive to succeed and solve complex problems in a fast paced environment? Do you have solid technical knowledge and a can-do attitude? And would you like a chance to be part of a world-renowned company where you make a difference through the work you do? Then this may be the right opportunity for you.

Unity Lab Services, part of Thermo Fisher Scientific, currently consists of 5 engaged Field Service Engineers in Russia. As a team they are responsible for delivering all service activities including instrument installations and repairs, customer training, maintenance service, validation services, tech support etc.

We are currently seeking an experienced and dedicated Field Service Engineer to join our colleagues to further increase our level of service; providing ‘above expectations’ customer service and satisfaction.

Objectives

Reporting to the Service Manager, you will perform all service activities on Thermo Fisher Scientific’s own products assuring telephone support, diagnostics as well as on-site service. Through close dialogue with the service coordinator, you will plan and structure your own workday.

The role will involve significant travel – up to 50% of the time – predominantly within Russia and occasionally in Europe or the United States.

What will you do?

• Ensure highest professional relationship with customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible

• Apply market knowledge, customer and technical insights to feedback to Manager for portfolio improvement and identify growth opportunities

• Optimizing you own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatch function, Team leader and others)

• Provide accurate and timely reports of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)

• Assure alignment of all activities at the customer site with the rest of the company and inform other parts of Thermo Fisher Scientific of important information (e.g. lead generation)

Who we are looking for: (input experience, skills & abilities)

• Professional background in Electronics, Chemistry or as Laboratory Technician

• Min. 3 years’ experience servicing scientific equipment

• Experience from research labs and servicing Trace Elemental equipment is an advantage

• Strong problem-solving expertise, and demonstrated organizational skills with the ability to handle multiple tasks with different priorities

• Self-driven with excellent interpersonal skills and the ability to work across all levels, functions and regions

• Excellent English communication skills – verbally and written. Scandinavian proficiency is desired but not a requirement

• Ability to cope with an international, matrix organization

What’s in it for you:

• Competitive package and bonus and excellent benefits

• Training, career progression and opportunities within a world leader in serving science

• Be part of exciting project to improve human condition

• Development through continuous learning

• Cooperation with driven colleagues across business areas

About us:

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.

Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon

With Thermo Fisher Scientific, it’s not just a career. It’s a chance to realise your best – professionally and personally. Apply today! http://jobs.thermofisher.com