Field Sales Agent Supervisor - Central Region Full-time Job

What We Believe:

Fenix International is a next-generation energy and financial services company. Our mission is to improve the quality of life of our customers through inclusive financial services and clean, reliable energy. Fenix has impacted over 3.5 million lives across Africa with clean, affordable solar power, and served over 3 million customers with life-changing loans. We are on track to impact 5 million lives in 2024, with the goal to reach 10 million lives in 2025.

Fenix offers:

Life-changing products: Energy-efficient products for homes & business to promote comfort, convenience, connectivity, economic development and access to information.

Easy access: Products & services available at local distribution points in rural communities, served by a growing agent network offering exceptional door-to-door sales and service.

Affordable financing: Pay-as-you-go repayment plans from just $0.19 per day.

Peace of mind: Safe payment collections, guaranteed product services & protection

Continuous improvements: A suite of value-added services, leveraging smart payment & smart home capabilities to promote customer experience & adoption.

About This Role:

Do you want to work in an entrepreneurial environment where you have the opportunity to make a difference?

The FSA Supervisor works in the field directly coaching, training and providing leadership to a team of field-based sales agents (FSAs) who promote and sell Fenix products in their territory, increasing their ability to effectively reach and serve their communities.

As an FSA Supervisor, you will supervise a team of up to 25 FSAs in a specific territory and act as a direct liaison between Field Management and the FSAs. The successful candidate will thrive in an autonomous role and demonstrate passion for working in the field. The ideal candidate has experience working in sales and leading/coaching a sales team. Most importantly, you are willing to spend 100% of your time in the field leading, training, and driving agent sales.

Key Responsibilities:

Responsibilities will include, but are not limited to:

Leading Agent Productivity

Conduct daily observations in the field, using the agent observation report (AOR) to assess sales behavior and determine the type and method of support necessary for increased effectiveness.

Complete one formal Performance Review per direct report on a weekly basis. Use formal reviews to monitor agent performance metrics and provide actionable, improvement-based coaching and development to bring lagging performers to standards.

Coordinate regular on-the-job training opportunities and participate directly to model successful techniques to FSAs

Ensure Fenix policy is being observed through on-the-ground audits

Assist management in addressing agent fraud

Oversee distribution/collection of work materials such as marketing collateral

Maintain daily performance and compliance expectations, with corresponding tracking documentation

Work together with Management to monitor and manage agent-based attrition and address concerns as necessary.

Be the role model for and hold Agents to daily execution on sales plans: agent routing and daily accountability ( morning & closing briefings )

Ensure all new agents and ongoing agents pass assessment, including demonstration & Fenix training

Drive and Motivate the FSA Team:

Motivate FSAs and track team incentives to encourage maximum team productivity and commitment

Foster teamwork by leading team-building events

Resolve Conflicts, improve agent morale and facilitate inter-agent relationships to develop a supportive & trusting work environment

Manage Customer Service Activities:

Perform market survey studies and collect relevant market information and assist FSAs with customer-related problems

Review the market and customer’s feedback, coordinate the customers meetings to handle any problem for improvement of product performance.

Required Skills & Experience:

2+ years of field sales or field support experience

Sales or Business Development and Team leadership or training experience required

Able to lift and transport moderate loads up to 30 pounds / 13 kilos

Flexible to travel and work in remote locations around Uganda

Strong Computer literacy, ability to manage computer functions related to field data collection using Fenix mobile sales technology and tablet PCs

Strong written and verbal English communication skills required; demonstrated ability to communicate complex concepts effectively and succinctly.

Strong sales aptitude, drive, persistence, and follow-up skills

Exceptional self-motivation, organization, and time-management; must thrive performing both autonomously and collaboratively with a remote, international team.

Superior leadership and interpersonal skills, particularly across cultures; the ability to lead others both through example and direct guidance is crucial. Must be patient and empathetic.

Education:

Diploma level preferred

Language(s):

English (required)

French (desired)

Fenix International is a next-generation energy and financial services company. Our mission is to improve the quality of life of our customers through inclusive financial services and clean, reliable energy. Fenix has impacted over 3.5 million lives across Africa with clean, affordable solar power, and served over 3 million customers with life-changing loans. We are on track to impact 5 million lives in 2024, with the goal to reach 10 million lives in 2025. Together with our parent company ENGIE, Fenix is leveraging its expansive distribution network to offer tailored, pay-as-you-go financial services to power a range of solar home systems and other life-changing assets.