Exams Venue Staff - May/June 2025 Full-time Job

We are now seeking to build our pool of venue staff for exams during May and June 2025.

To ensure we meet customer needs effectively British Council offers exams across Albania and we will need Venue Staff in various locations to support these. Please note that this work will be offered to Venue Staff as and when exams activity is scheduled, which may mean more activity at certain times of year than others.

The British Council delivers a high volume of exams across Albania, to a very high standard, and in line with the British Council's corporate requirements of quality, security and customer care.

Main Accountabilities

Venue Staff will work closely with the Exams Supervisor, Exams Invigilators, Examiners and other Venue Staff, to ensure that exam delivery is conducted as per the British Council’s global standards, and that customer service excellence is always achieved.

Working in different venues around the city you are applying to work at (e.g. educational institutions, hotels, British Council premises), you may undertake the following duties as assigned:

Greeting candidates and directing them to their seats, checking candidate ID, ensuring mobile phones are switched off and candidates only have permitted items on their desks

Dealing with candidate queries

Assisting candidates during the examination

Ensuring candidates do not talk or attempt to communicate in any way with each other

Escorting candidates who need to leave the room

Monitoring candidates outside of the examination room (during any breaks)

Assisting with the set-up of the venue and equipment for examination(s) including moving furniture and equipment when required.

Supporting candidate invigilation ensuring candidates abide by exam regulations

To assist the exams day supervisor in the daily implementation, administration and delivery of exams ensuring full compliance with Exam Board and British Council policies and procedures including:

Secure and confidential handling of exam materials at all times and accountability of the exam question papers is paramount

Checking identification documents and materials of candidates to ensure eligibility, as per exam requirements and procedures.

Escorting candidates into and from exam venues in a timely manner and assist candidates during the exam.

Distributing and collecting exam related materials

Knowledge, Skills, and Experience

The Venue Staff requirements are:

Educated to University degree or equivalent.

Good communication and interpersonal skills; fluent in Albanian and very good English language knowledge.

Computer literate; with some basic I.T. skills to deal with occasional technical issues.

Demonstrates high standards of customer care.

A team player; punctual; flexible and co-operative and must possess an ability to work under pressure with limited supervision.

The British Council is the UKs international organisation for cultural relations and educational opportunities. We build connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in over 100 different countries across the world.