Director of Retail Operations Cannabis Dispensaries Full-time Job

Director of Retail Operations – Cannabis Dispensaries Location: Michigan (Metro Detroit preferred) Reports To: CEO️ Travel: Required to all store locations To Apply: Either apply directly or send your resume and a brief introduction about yourself to cory@gramazon.us About the RoleWe are seeking a highly experienced Director of Retail Operations to lead and scale our multi-location cannabis retail organization. This role is ideal for a proven operator with deep cannabis retail expertise, strong leadership abilities, and hands-on experience optimizing high-volume dispensaries in Michigan. You will drive retail strategy, operational excellence, compliance, customer experience, and team performance across all markets—while championing a People First culture rooted in our core values.As a key member of our leadership team, you will oversee: retail strategy sales execution inventory performance METRC compliance SOP development training & staffing new store openingsYou will shape the retail operating model and align stores with brand standards as we continue to grow. Key Responsibilities Leadership & CultureDeliver a People First vision aligned with company values and missionLead with integrity, accountability, and strong operational knowledgeInspire and develop retail management teams, driving engagement and performance Retail Operations & ExecutionOversee day-to-day operations for all dispensaries, ensuring consistency and complianceImplement and scale retail strategies as the footprint expandsOwn and maintain the retail operating model across all marketsIdentify process gaps and drive improvements that elevate efficiency and customer experience Sales & Customer ExperienceDevelop and optimize sales strategies to increase conversion and profitabilityUse data, insights, and staff feedback to improve customer experienceSupport promotions and marketing content to enhance sell-through and move aging inventory High-Volume Inventory ManagementManage inventory for high-volume retail environmentsOversee aging product rotations, markdowns, promotions, and sell-through strategiesEnsure accurate tracking, reconciliation, and shrink management METRC & ComplianceEnsure full adherence to METRC reporting and all Michigan cannabis regulationsConduct compliance audits and maintain staff training standardsStay up-to-date on all state laws and operational compliance changes SOP Development & TrainingDevelop and maintain SOPs for all retail functionsLead training on sales, compliance, service, product knowledge, and operationsMentor managers to ensure consistent execution across all stores Cross-Functional CollaborationPartner with marketing, HR, finance, inventory, design, and creative teamsEnsure brand standards are met in layout, merchandising, and customer experienceSupport store flow improvements and planning for new stores Technology, IT & SystemsOversee retail tech stack: POS, METRC tools, kiosks, scheduling systems, etcEnsure systems support scalability and high-volume retail performance️ New Store DevelopmentResearch and assess new retail site opportunitiesOversee full opening cycle: planning, staffing, training, IT, merchandising, launchTravel to all locations to ensure execution excellence Financial & Budget OversightManage store budgets, staffing, inventory, and operational costsAnalyze financial performance and identify cost-saving + revenue opportunities Qualifications5+ years in retail operations leadership (cannabis preferred)Deep knowledge of Michigan cannabis laws, CRA rules, and METRCProven multi-unit retail leadership successStrong data-driven decision-making skillsExpertise in inventory, aging product rotation, and promotional strategiesExperience creating SOPs, training programs, and scalable systemsOutstanding leadership, communication, and organizational abilityAbility to travel frequently Why Join Us? Fast-growing, vertically integrated cannabis company Strong executive support and operational resources️ Opportunity to help shape a statewide retail platform Competitive compensation with growth potential To Apply: Either apply directly or send your resume and a brief introduction about yourself to cory@gramazon.usPowered by JazzHRXrecHHaycH