Desktop Support Officer - Site Lead Full-time Job

At Centorrino Technologies (CT), we're more than just techwe're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Site Lead to join our Desktop Support Officer team in Woodend.In this full-time role, you will play a crucial leadership role in delivering high-quality, onsite technical support to our customers across various sites. As a Site Lead, you will oversee the support operations, ensuring that your team provides friendly and knowledgeable assistance with a positive, can-do attitude. You will engage with a diverse range of technologies, including both Macs and PCs, tablet devices, server systems, network infrastructure, and voice platforms, while coordinating with specialist teams for server and network management. Your leadership will be key in fostering a collaborative environment and driving exceptional customer experiences.RequirementsWhat You'll Do:Ensuring the smooth day to day operations of the customers operations. Coordinate and deliver high-quality, onsite technical support to customers at various locations, ensuring timely resolution of issues. Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms. Taking ownership of day-to-day technology issues and dealing with external 3rd party organisationsSupervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performance work environment. Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologiesBuild strong relationships with clients, providing friendly and knowledgeable assistance while maintaining a positive customer experience. Gather customer feedback to inform service improvements and maintain high levels of satisfaction. Ensure adherence to company policies, procedures, and security protocols in all support activities. Maintain accurate records of support activities, including incident tracking and resolutions, and provide regular reports on team performance and customer feedback. Identify and implement process improvements to streamline operations. Collaborate with other departments to deliver the best quality solutionsWhat You'll Bring:A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices - even with your own family's devices. A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendorsEffective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures. A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues. Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders. Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstancesBenefitsWhy You'll Love Working Here:Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:Extensive training and development opportunities that enable continual growth as part of your career planningExtensive discounts and benefits to maximise your moneyA choice of your IT equipment to maximise your success and access to cost-price tech for your personal needsFun team events to celebrate achievements and connect with colleagues outside work as part of our engaging cultureCT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.