Customer Support Associate Full-time Job

About Crossborder PaymentsCrossborder Payments is a fast-growing fintech company shaping the future of payments and loyalty solutions in Sri Lanka. Our mission is to build a digital cash economy that empowers small businesses and delights consumers.As part of our journey, we’re building a passionate Customer Experience team to ensure every customer and merchant has a smooth, trusted, and delightful experience with our solutions.The RoleAs a Customer Support Associate, you will be the first point of contact for our customers and merchants. You’ll handle inquiries, resolve issues, and create positive experiences that strengthen our brand.Your responsibilities will include:Handling inbound calls, emails, and chat inquiries from customers and merchantsConducting outbound campaigns (awareness, promotions, follow-ups, customer engagement)Troubleshooting and resolving payment or account-related issues with empathy and accuracyEscalating technical issues to relevant teams while ensuring timely customer updatesMaintaining records of customer interactions in the CRM systemGathering customer feedback to share with the Product and Operations teamsSupporting loyalty and merchant onboarding initiativesWhat We’re Looking For1+ years of experience in customer service / call center / BPO environment (freshers with strong communication skills may also apply)Strong communication skills in Sinhala and English (Tamil proficiency is a plus)Ability to handle both inbound and outbound calls confidentlyA positive, customer-first mindset with patience and empathyGood computer literacy and familiarity with CRM toolsWillingness to work in shifts (if required)What We OfferA fun and supportive work culture focused on happiness and growthHands-on experience in a fintech environment reshaping Sri Lanka’s payment ecosystemCompetitive salary and performance-based incentivesOpportunities to grow into Team Lead / Customer Experience Specialist roles as we scaleHow to ApplyIf you’re excited to be part of Sri Lanka’s digital journey and believe you’re the right fit, send your CV to: careers@marx.lkWe look forward to welcoming you to our team!