Customer Success Manager, Scale Full-time Job

Procurify is the AI-enhanced procurement and AP automation platform for the mid-market. We make it easy for organizations to take control of spend and save money. We’re looking for a talented and team-driven Customer Success Manager, Scale to join us on our journey.About The RoleProcurify is looking for an enthusiastic, organized, and detailed oriented person who is passionate about ensuring our customers' successful partnership with Procurify.Everyone at Procurify is a team player.

A big part of this role involves building relationships internally and externally and advocating for our customers. We’re seeking entrepreneurial people who are willing to challenge the status quo and contribute to larger strategic objectives.This role will be responsible for managing a large portfolio of SMB accounts, being a champion advocate and customer obsessed; responsibilities to include but not limited to collaborating, supporting and delivering value to customers, identifying areas of growth to support and aiding in change management. You will be joining a team of motivated individuals who excel at building relationships and setting clients up for success!What You’ll Be Working OnA large number of SMB customers (anywhere from 125-200 customers) are focused on retention and growthManaging multiple customer relationships at scale using a digital-first strategyDesigns, executes, and optimizes automated playbooks and digital engagement journeys to drive adoption, retention, and expansion.

Leverages customer health dashboards and product analytics to proactively identify adoption gaps, low-usage trends, and potential churn risks; deploys automated health checks and targeted nudges to guide customers toward desired outcomes. Advocate for clients internally, collaborate with cross-functional teams to address customer needs and resolve issues. Challenge the status quo and leverage automation and technology to seek out operational efficienciesWork closely with other sub teams with CX to share feedback, areas of improvement and recognitionWork with CX team closely to understand the customer journey and how we can continuously show value to our customersTeam player for fellow team members; strategize, brainstorm and think outside of the box to promote best practices and areas of improvementLive the Procurify values!Who We’re Looking For3+ years of Customer Success experience in a SaaS environmentExperience working with a large book of customers (125+)Strong analytical skills; able to interpret dashboards, usage signals, and customer health trendsComfortable with CS tools (e.g., Vitally, Salesforce, in-app messaging, automation platforms)Excellent triage skills—knows when to apply 1:1 support vs. scalable, digital-led engagementSelf-starter attitude and naturally thinks outside the boxExcellent written and verbal communication skills, both internally and externallySuccessful experience speaking and presenting to customers and stakeholdersCustomer-centric mindset; challenges the status quo and finds a better wayProven track record of growing and developing customers, with a keen ability to understand a client’s needs and suggest solutions to retain and enhance growth opportunitiesUnderstands our buyer personas and the needs / “pains” of our target marketExcellent attention to detailKeeps up to date on trends and news from the industry, our competitors, and our target marketComfortable working independently as well as part of a team in a fast-paced environmentFor customer-facing roles, maintains an up-to-date LinkedIn profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team.

WHY PROCURIFY?Help us modernize spend managementProcurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience.

Read the press release here.Be empowered to do your best workWe’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada or the US!Unlimited responsible time off: Work hard, play harder.

All team members can take advantage of our unlimited responsible time off policy. Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.

Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns. Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program. Base Salary Range: Canada - $60K - $75K CADUS - $60K - $75K USD(This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.)Work with an amazing teamWe’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists.

Everyone has a story and we’re here to embrace them!LEARN MOREProcurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you!

We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.Apply online today and let’s start a conversation.To learn more about Procurify, check out these resources:Check out what our customers are saying about usLearn more about our procure-to-pay platform