Customer Success Manager Full-time Job

WHO WE ARE

We are an early-stage startup redefining how live events, venues and festivals turn fans into loyal and returning communities. Our all-in-one fan engagement platform helps clients launch, manage and scale international campaigns with ease. We are trusted by Verknipt, Stëlz, Par-T and Elevation Events and we are building the future of event marketing and brand activation.

As one of our earliest hires, you will directly shape how we support customers, build relationships and drive success across the global events industry.

WHO WE'RE LOOKING FOR

We are looking for a highly ambitious and hands-on Customer Success Manager who loves marketing, events and working closely with customers. You enjoy fast-paced environments, you like creating structure where needed and you get energy from helping customers succeed.

If you have experience as an event organizer, marketer or anything closely related, that is a big plus.

WHAT YOU'LL DO

• Own the full customer lifecycle including onboarding, adoption, delivery and long-term success
• Build strong relationships with customers and run regular check-ins
• Guide customers on how to get the most out of the platform and support them with best practices
• Translate customer feedback into clear insights for the product, engineering and sales teams
• Help create the foundation for Customer Success including playbooks, processes, health scoring and workflows
• Identify signs of friction, churn or upsell potential and act quickly
• Become a trusted partner for customers who run large-scale marketing campaigns and activations

WHAT YOU WILL BRING

• 2 to 4 years of experience in customer success, account management, marketing or event operations
• Fluent in Dutch
• Strong affinity with marketing, events or live entertainment
• A proactive and energetic mindset with a strong sense of ownership
• Excellent communication skills and the ability to manage both strategic and hands-on conversations
• Curiosity and comfort working with data and customer behaviour
• Motivation to work in an early-stage environment where you can help build things from scratch

NICE TO HAVE

• Experience with CS or CRM tools such as Intercom, HubSpot, Pipedrive, Notion or Asana
• Background in campaign management, digital marketing or event production
• Experience working with international customers

WHAT WE OFFER

• A high level of ownership and freedom to experiment
• A talented and supportive team that values creativity, learning and impact
• A clear growth path as the company scales
• Salary between €40,000 and €60,000 gross salary

HOW TO APPLY

Excited to build something great? Please send your resume/CV and a short note to our talentmanagersarah.achthoven@innercrowd.io,telling us why building customer success from the ground up fires you up.

We can’t wait to hear from you and hopefully welcome you to our team!

• Hi, I’m Benjamin, CEO of Innercrowd. We’re a The Hague based startup with good traction, building an AI powered marketing automation platform for events. Our small but motivated team is looking for a Founding Customer Succes Lead who owns the customer lifecycle. I’d love to connect and share more about the role, culture, and how we plan to transform event marketing. Let me know if you’re open to learning more. Looking forward to hearing from you!