Customer Success Manager (Customer Relations) Full-time Job

About Treering: Treering is a company dedicated to delivering exceptional experiences to our customers and employees. We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our team. This role is focused on managing customer relations, ensuring customer satisfaction, and driving retention and growth during a key period for our business.Job Description: As a Customer Success Manager at Treering, you will play a critical role in managing day-to-day customer interactions, ensuring they achieve their goals with our products and services. You will work directly with customers to build strong relationships, resolve issues, and provide support while collaborating with internal teams to ensure smooth delivery of solutions.Key Responsibilities:Build and maintain strong relationships with customers, acting as their main point of contact during the contract period. Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challengesAssist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and servicesCollaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutionsMonitor customer health metrics, track feedback, and identify opportunities for improvement or additional servicesCommunicate effectively with customers about product updates, new features, and best practicesProactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary periodDocument and report on customer feedback, challenges, and successes to the leadership teamProficiency with CRM software and customer support toolsRequirements:2-3 years of experience in Customer Success, Account Management, or a related fieldStrong communication and relationship-building skillsAbility to manage multiple customer accounts and prioritize tasks efficientlyProblem-solving mindset with a proactive approach to addressing customer needsExperience working with software, SaaS, or tech-related companies is a plusExcellent teamwork and collaboration skills with the ability to work cross-functionallyFlexibility and adaptability to work in a fast-paced, evolving environmentProficiency with CRM software and customer support toolsWhy Join Us?Gain valuable experience working with a dynamic team in a fast-growing companyFlexible remote work environmentOpportunity to make a significant impact on customer satisfaction and retentionIf youre passionate about creating meaningful customer relationships and thrive in a collaborative, mission-driven environment, wed love to hear from you. Join us in shaping memorable experiences for our customers and contributing to Treerings continued growth. Apply today and help us deliver exceptional service to the communities we support.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.