Customer Specialist Lisbon (Spanish) Full-time Job

Customer Service Spanish (C1-C2) + English B2 Support advertisers using the companys digital advertising products, providing troubleshooting and end-to-end case resolution.Location: Lisbon On-siteWorking hours: Monday to Sunday, 07:00 to 15:00 or 11:00 to 19:00 (8-hour shifts)Languages required: Spanish C1-C2, English B2Start date: 15 January 2026SalaryBase Salary. 870 euros per month x 14 monthsMonthly Bonus. 200 euros per month x 11 months7.63 euros meal allowance per working dayWork PermitValid work permit for Portugal required (no visa sponsorship provided).About The CompanyYou will join a major global provider of customer experience and digital services. The company supports large international tech and online advertising platforms, delivering multilingual support and operational excellence.The client for this role is one of the worlds leading players in digital advertising the company name remains confidential.Your RoleProvide B2B support to advertisersHandle end-to-end troubleshooting for the companys advertising productsResolve cases via email and chat channelsCollaborate with Product Operations & Engineering to solve technical issuesMaintain accurate and timely case updatesPromote customer satisfaction through high-quality serviceEducate advertisers on product features and best practicesContribute to continuous service improvement initiativesRequirementsExperience on paid campaign management is mandatory candidates without this experience will not be consideredDegree in Marketing or related fieldExperience in Digital MarketingExperience in a Contact Centre / Service program for an Advertising Tech companyFamiliarity with social media products and digital advertising basicsCustomer service-oriented profileAbility to work independently and in a teamValid work permit for Portugal required no visa sponsorship providedOther BenefitsMulticultural, tech-driven work environmentStable project with growth opportunitiesReady to Join?If you want to support advertisers in one of the most dynamic digital ecosystems, we look forward to your application!!!!!Apply now and begin your next career step!