Customer Service Specialist' Full-time Job
1 day ago Marketing & Communication Brussels 2 views Reference: WZdP1GE4eKgJob Details
About the job
Europe
Belgium
LE_0136-Grohe N.V - S.A
Bachelor-/Master-/Diploma-Thesis
Hybrid
Full Time
5 January 2026
As part of LIXIL’s global brand GROHE, a leader in premium bathroom and kitchen solutions, we are looking for aCustomer & Project Support Specialistto strengthen our team in Zaventem. This role combines customer service excellence with proactive commercial project support, giving you the opportunity to make an impact across both daily operations and long-term business growth.
If you enjoy helping customers, building strong relationships, driving commercial opportunities, and working in a bilingual environment, this is the role for you.
Your Impact
In this hybrid role, you will be both the trusted voice of our customers and a key partner for our project sales team. From guiding customers through inquiries to supporting the development of new opportunities in the Belgian market, you’ll contribute directly to customer satisfaction, sales success, and overall business performance.
What You Will Do
Customer Service Responsibilities
- Respond to customer calls and inquiries on products, orders, returns, and account details
- Process daily orders in SAP, monitor delivery timelines, and ensure data accuracy
- Handle returns, credit notes, warranty claims, and after-sales support
- Track outstanding payments, prepare account summaries, and support collections
- Build strong customer relationships through clear, empathetic communication
- Collaborate with internal teams to share customer insights and feedback
What You Bring
Why Join Us
At LIXIL, you will be part of a global organisation dedicated to improving homes and lives through smart, sustainable innovation. You’ll join a collaborative, supportive team where your ideas matter and your work has real impact.
We offer a dynamic, bilingual work environment, opportunities for personal and professional growth, and the chance to contribute to the success of one of the world’s leading design brands.
Ready to make an impact?
Apply now and become our newCustomer & Project Support Specialistat LIXIL.
Company Description
Born in 2011 through a merger of five of Japan's most successful building materials and housing companies, we draw on our Japanese heritage to create world-leading technology and innovate to make high quality products that transform homes. Today, we're a global enterprise with approximately 53,000 employees in more than 150 countries worldwide, having expanded internationally by acquiring some of the most trusted names in our industry, including GROHE and American Standard.
LIXIL combines meaningful design, an entrepreneurial spirit, a dedication to improving accessibility for all, and responsible business growth to make things that matter to people, to communities, and to the world we live in.
We are proud that our products touch the lives of more than a billion people every day but believe we have the potential to do so much more.
