Customer Service Representative Property Management & Vacation Rentals (Remote) Full-time Job

As a Customer Service Representative, you will serve as a key point of contact for both guests and property owners. Your main responsibility will be to resolve issues in a timely, professional, and empathetic manner, helping us maintain strong relationships and high satisfaction levels. You’ll also support the team with general administrative tasks and assist in the smooth day-to-day operations of our property management office.

Key Responsibilities:

Respond to and resolve guest and owner inquiries via phone, email, and messaging platforms

Manage incoming calls using RingCentral, ensuring a prompt and professional response every time

Provide support during guest stays by troubleshooting and escalating issues as needed

Communicate with property owners regarding updates, concerns, or service needs

Assist with various administrative projects as assigned by management

Maintain accurate records of guest and owner interactions in company systems

Collaborate with internal departments to ensure smooth guest and owner experiences

Learn and effectively use our Streamline PMS and Owner Acquisition CRM (training provided)

Requirements:

Proven experience in a customer service or call center role, preferably in hospitality or property management

Confident handling a high volume of calls and resolving issues with professionalism and empathy

Experience using RingCentral or similar VoIP phone systems

Strong verbal and written communication skills

Comfortable working independently and managing multiple tasks

Tech-savvy and eager to learn new software systems (Streamline and CRM training provided)

Detail-oriented with strong organizational skills

Positive attitude and a team-oriented mindset

Preferred Qualifications:

Experience in short-term rental or vacation rental management

Familiarity with property management software (especially Streamline)

Bilingual abilities are a plus