Customer Experience Specialist Full-time Job

Faye is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.Responsibilities:Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.Resolve issues efficiently, ensuring a seamless and positive customer experience.Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.Work collaboratively across teams and departments to help solve any matter at hand.Requirements:Proven experience in customer service/call center rolesNative English speaker / English mother tongue level- mustAbility to work evening, night ,and weekend shifts - mustExcellent verbal & written communications skillsAbility to display great time management and prioritize workload while remaining organized and efficientFamiliarity with American customer service and cultureA medical and/or travel and/or Insurance background is a plusTech-oriented