Customer Experience Consultant-repost Full-time Job

About The RoleAs part of our team, you will design customized logistics solutions that allow customers to outsource their entire logistics value chain to us. Your mission is to deliver truly integrated end-to-end services and transportation solutions that make a difference for our customers. This includes taking full ownership of the customer experience, managing the shipment process, and coordinating with global logistics teams across multiple countries.What We OfferA dynamic role in a fast-growing international environmentA collaborative team of motivated professionals with diverse backgroundsFlexible work model with the option to work from home several days per weekCompetitive compensation package, including an annual bonus tied to company performanceKey ResponsibilitiesBuild strong customer relationships and understand their business needs to identify new opportunitiesEnsure smooth execution of the entire shipment lifecycle, monitor service-level agreements, and address any deviationsTake end-to-end ownership of customer issues and requirementsCollaborate with the commercial team on forecasts and commitmentsProvide insights to management on potential service risks and emerging trendsDrive continuous improvement and promote smarter, more efficient processesSupport digital adoption by encouraging customers to use new e-featuresWhat Will Help You SucceedStrategic and proactive mindsetAnalytical and structured approachAbility to work independently while thriving in a matrix organizationStrong communication and collaboration skillsAdaptability in a dynamic, international settingYour ProfileExcellent organizational and planning skillsPrevious experience in customer-facing roles, ideally in freight forwarding or logisticsAbility to identify process optimization opportunitiesFluent Polish is mandatoryStrong command of English, both written and spoken.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.