Customer Care Advisor Full-time Job

At Vodafone we are concerned about being a company committed to diversity as an essential value, so we recognize any person who wants to be part of our great team.

We promote an inclusive organizational culture, in which differences provide added value to continue building our brilliant future. At Vodafone Albania we are seeking for motivated and result driven candidate to join our Customer Operations Department with the aim to give customers quality support through understanding of needs, expectations, excellent services, communication, fast solutions, to support company to achieve all defined target according to company’s internal requirements. If you are dedicated to provide great customer service we’d love to hear from you! Your Role and Responsibilities • Handling calls and correspondence through CRM tools • Dealing with various customer inquiries related to services, accounts and company’s procedure • Being informed for the daily commercial promotions & any service modification for information providing to customer when requested • Being up-to-date on the changes that are related to specific internal instructions • Acting according to quality requirements and internal requirements to comply with high level services, minimizing fraud or revenue losses from customers and other company business units • Ensure customers queries / complaints are handled accurately and appropriately using excellent customer care practices by exceeding customer satisfaction objectives. • Participate in team meetings, coaching sessions, trainings, and other events necessary for constant skill upgrade and team targets achievements • Support Team Leader and contribute to maintain highest level of team morale • Understand Customers profiles for each action taken and record data/action according to procedures What we offer: • Competitive compensation and benefits package • Full private healthcare coverage for yourself • Access to our training platform • Opportunities for career growth and professional development • A dynamic and collaborative work environment Skills

What You Bring • University degree is preferred • Excellent customer service and communication skills in Albanian and English (written and spoken) • Good knowledge of computer skills and other technologies • Good organizational skills and flexibility to changes that will occur on the company, business and on his functions to fulfill duties. • Availability to work in shifts including weekends and holidays, according to business needs

Vodafone Albania Sh.A. is part of Vodafone Group, one of the world's largest telecommunications companies. In Albania, Vodafone is a leading provider of mobile communication services, offering voice, data, and messaging solutions to individual and enterprise customers. We strive to provide exceptional customer service and continuous innovation in the Albanian market, while maintaining the highest standards of ethical conduct and regulatory compliance. We believe that our people are the core of our success. Therefore, we have been devoted to developing their skills and giving the proper opportunities to enable their development.