CRM Officer Full-time Job

Pizza Hut Hong Kong Management Limited is the leading pizza restaurant over 120 shops and about 4,700 employees in Hong Kong and Macau. Pizza Hut is committed to be the all-time favorite, serving pizzas anywhere with a delightful touch. To support our mission and expansion, we are now inviting high calibre and passionate professional who strives for excellence to join our team.Pizza Hut Hong Kong Management Limited is a member of Jardine Restaurant Group Hong Kong, which operates the Pizza Hut, PHD and KFC franchise in Hong Kong and Macau with combined store footprint of over 220 stores and more than 9,000 employees.What You’ll DoLead Loyalty Initiatives: Manage and optimize our flagship loyalty program, Hut Rewards, and other marketing campaigns to achieve business goals.Drive Customer Growth: Implement CRM strategies and automation to boost acquisition, retention, and reactivation throughout the customer lifecycle.Turn Data into Action: Analyze member data to design impactful CRM plans and activities that enhance sales and loyalty.Collaborate for Success: Work closely with cross-functional teams to ensure flawless execution of campaigns and promotions.Measure Impact: Review campaign performance, track ROI and KPIs, and continuously improve strategies.Innovate & Adapt: Support exciting ad-hoc projects in a fast-paced, test-and-learn environment.What We’re Looking ForBachelor’s degree in Marketing, Business Administration, or related field.Minimum 3 years of hands-on CRM/Marketing experience, preferably in Retail, F&B, or FMCG.Passionate about F&B and customer engagement.Proactive, detail-oriented, and solution-driven.Strong analytical and negotiation skills with a data-driven mindset.Excellent communication and organizational abilities.Proficient in Excel, Word, PowerPoint, and Chinese word processing.

Experience with Power BI, CRM platforms, or tools like Braze is a plus.Excellent command of English and Chinese.Candidates with more experience may be considered for Senior CRM Officer.What we need:Apply online with your CV and a cover Letter highlighting your experience, skills, and achievements.Jardine Restaurant Group is responsible for ensuring that all personal information collected from each Candidate presented to Jardine Restaurant Group is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice.To find out more about Our Businesses and Our People, please visit our website https://www.jrg.com/