Configuration Management Full-time Job

Job title: Senior ServiceNow CMDB Consultant Service Mapping

Location: Brussels, Belgium

Languages: English, Dutch or French

Contract Duration:27/10/2025 - 23/10/2026

Job Description

As Senior ServiceNow CMDB Consultant, you participate in the operation and maintenance of the Bank's ServiceNow software infrastructure (its Enterprise Service Management platform). ServiceNow modules used are ITSM and ITOM.

Your mission will consist of the activities mentioned below. Expertise and knowledge in these domains are key to conduct these activities.

Meet the different teams working on the IT infrastructure and the applications of the Bank and understand what CIs they are responsible for and how they are managing them,

Based on the above analysis, propose a technical services implementation in ServiceNow using CSDM. This implementation must be able to fill-in automatically the "Managed by group" attribute of the CIs,

Review the existing Data and Service models in ServiceNow and correct them according to CSDM and ServiceNow best practise.

Provide solutions to known constraints related to service mapping implementation.

Using Service Mapping, create service maps for some services using Tag Based service mapping or manual mappings,

Provide the necessary support for the ongoing discovery initiatives.

Create value case / analysis for ITOM event management.

Next to these specific activities, you might be involved in the following generic tasks:

Maintaining or developing new functionalities based on a needs analysis to which you will have contributed,

Maintaining or developing integrations with other components of the Bank's infrastructure,

Provide user support, give some trainings/demo's,

Support the expansion of the use of the ServiceNow platform within the Bank.

About your soft skills :

You are motivated, driven, and passionate about the world of ServiceNow

You take initiative and aligns well with other team members, various process owners, and the hierarchy

You are highly eager to learn, asks questions, and actively seeks help when needed

You can communicate clearly and in a structured way, both within and outside the team

You are flexible, able to handle varying tasks and priorities, and can switch quickly between tasks when necessary (e.g., support with Incident)

You have a strong analytical thinking and customer-oriented mindset

You have a Solution-oriented communication: able to reach sustainable solutions through constructive dialogue with various stakeholders

Skills

Functional Analysis

Scripting

ServiceNow – CMDB knowledge

ServiceNow – CSDM

ServiceNow – Discovery and Service Mapping patterns

ServiceNow – Global platform usage

ServiceNow – Service Mapping

Questions

In which team/company configuration do you feel good? Explain.

What is your experience in coaching and on-the-job training of CMDB staff resources? Please explain.

What’s your experience with CMDB/CSDM management tools (CMDB Workspace, CI Class Manager, Query Builder, Dynamic CI Groups...)?

Tell us about your experience in ServiceNow Service Mapping (Discovery and Service Mapping patterns, automated service map creation, manual and tag-based service map creation).

What’s your practical experience concerning CSDM?

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