Client Solutions Associate (Entry Level) Full-time Job

About the job

Client Solutions Associate (Entry Level - Retail Account)

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DAYSHIFT | Fulltime | Makati (Full Onsite)

Start Immediately Grow With Us

Were looking for fresh graduates and entry level candidates (up to 3 years experience) who are eager to learn, grow, and build their career in customer service.

Strong interest in customer service (preferred)

Confident English communication for phone & email support

Comfortable with MS Office, email, and spreadsheets

Preferred but nor required:

Experience with Freshdesk, Shopify, or CRM tools

Exposure to Australian clients is an advantage

About the Role

We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions. You will be joining a fast-growing online division, who will be responsible for providing post-sales support to new and existing customers, as well as managing orders by liaising with all internal stakeholders.

As a Customer Service Associate, you will play a key role in ensuring a seamless customer experience handling inquiries, resolving issues, and coordinating with teams to deliver efficient and reliable service.

This role is also open to fresh graduates who are eager to learn and grow in a dynamic environment.

What you'll be working on

Liaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback.

Communicate with customers and suppliers for any warranty claims regarding products.

Administrative and support services.

Coordinate with the warehouse regarding shipment of goods and any inventory issues.

Maintain a strong and positive relationship with all customers, and ensure swift fulfilment of all customer needs.

Keep an eye on order status and keep customers updated

Use our internal systems (Freshdesk, W3APP, Shopify) and keep records up to date

Assisting senior project managers with the preparation, compilation and presentation of larger commercial fit-out projects.

Keep a professional, helpful, and positive tone in all customer interactions

Work with suppliers to sort out issues and manage warranty claims

Stay on top of open tasks and follow through without needing a lot of hand-holding.

What we're looking for

Open to fresh grads or up to 3 years experience in customer service (retail/sales)

Strong English communication skills, both written & spoken

Confident with MS Office & spreadsheets

Solutions-driven mindset

Friendly, proactive, and great at building relationships

Organized multitasker who thrives in a team or independently

Flexible and ready to take on new challenges

A team player whos adaptable and happy to jump in where needed.

Job Type: Full-time, ONSITE, Day Shift

Work Setup: Full Onsite - 2nd Floor, Vicente Madrigal Bldg. Ayala Ave. Makati City, Philippines

We build teams and nurture talent. Through offshoring, we help businesses achieve their goals.
Our vision is one that takes your business a step closer to your vision, a place where you can redefine what it is you do and how you do it. Its a place where, with Cooee Inc. as your trusted partner, your business significantly lowers cost, you become more agile and your people spend more time in the value-add space.
Cooee is a long, loud, two-note, high-pitched call adopted by the first Europeans from the Australian Aborigines. Among the first Aboriginal words taken into English, it comes from the Dharug word gu-wī which means come here, but the Europeans noted that the Darug used it as a shrill call to communicate over long distances.
Today, it can be used to attract attention, locate missing people or simply for fun. It is distinctly Australian. As the Australian Geographic boasts, If you shout out a coo-ee at a sporting event anywhere in the world, youre likely to get at least one reply.
At Cooee Inc., coo-ee is a call to connect. We believe human connection fuels the world; that our need to connect is as fundamental as our need for food and shelter. We want to be that channel that connects our partners and the work they do with their deeper selves and with others in a way that inspires a sense of value, belonging and purpose.