Change Manager Full-time Job

I. MAJOR RESPONSIBILITIES AND DUTIES:Change ManagementOversee and management the Change Management lifecycle, from initiation through planning, execution and post-implementation reviewEnsure that all changes are logged, assessed, approved, scheduled and implemented following the ITSM policies and proceduresMaintain change management policies and procedures and workflowsCollaborate with technical teams to identify risks and mitigation strategies, ensuring that changes do not disrupt critical systems or processesChange Advisory BoardCoordinate and facilitate the Change Advisory Board meetings, ensuring all necessary stakeholders are involved in the change approval processEnsure that all changes including standard, emergency and normal changes are revised and approved by the appropriate CAB membersMaintain records of CAB meetings, decisions and actions taken to improve transparency and accountabilityChange Documentation and ReportingMaintain comprehensive records of all changes, ensuring they are properly documented, tracked and reviewed post-implementationProduce detailed change reports, including analysis of change success and failure, change related incidents, and opportunities for process improvementAuditEnsure all changes are fully documented and aligned with audit standards and compliance regulationsEnsure all change related documentation required by different audit exercise are submittedIII. JOB SPECIFICATIONS:Educational Requirement:Bachelors degree in Information Technology, Business Administration, or a related field.Postgraduate studies or certifications in Change Management (e.g., Prosci, ACMP) are advantageous.Experience Requirement:Minimum 5 years of experience in change management, business readiness, or IT project coordination.Experience supporting IT projects in hospitality, gaming, or integrated resorts highly desirable.Demonstrated success in stakeholder engagement, communication, and training.Strong background in IT project delivery lifecycles, including ERP, POS, CRM, or hotel systems.Skills and Attributes:Ability to build relationships and influence across all levels of the organization.Strong facilitation and negotiation skillsExperience with vendor contracts, procurement workflows, budgeting, and financial administration.Ability to manage project-related logistics (events, room booking, scheduling, executive briefings).Understanding of IT project methodologies (Agile, Waterfall, Hybrid).Familiarity with ERP, POS, PMS, and ITSM systems.Knowledge of UAT/test coordination and deployment readiness.Exposure to ITIL and IT service management practices.Strong capacity planning and resource management skills.Ability to analyze risks and impacts, and develop mitigation strategies.Proficiency in project tools (MS Project, Jira, Confluence, Smartsheet, Power BI).Exceptional written and verbal communication skills.Ability to prepare executive-ready reports and dashboards.Comfortable delivering training and conducting workshops.Other Qualifications:Certification in Change Management (Prosci, ACMP) or Project Management (PMP, PRINCE2) is an advantage.Experience in complex, regulated environments with multiple stakeholders.Ability to work under pressure in a fast-paced, 24/7 hospitality and gaming environment.