Call Centre Agent (Debt Collection) Full-time Job

Job Purpose:

The Debt Collection Call Centre Agent is responsible for contacting debtors and securing payment arrangements, thus reducing the total amount of outstanding debt.

Key Responsibilities:

Contacting debtors via telephone and other communication channels to discuss outstanding debt.

Negotiating payment arrangements with debtors within established guidelines and policies.

Updating and maintaining accurate records of communications and payment arrangements.

Meeting and exceeding monthly debt collection targets.

Collaborating with team members and supervisors to address challenging cases.

Adhering to legal and ethical standards in debt collection practices.

Maintaining a high level of professionalism and customer service.

Investigating and resolving debtor queries and disputes.

Performing administrative tasks related to debt collection activities.

Preparing reports on debt collection activities as required.

Skills & Competencies:

Exceptional communication and interpersonal skills.

Strong negotiation and persuasion abilities.

Ability to work in a fast-paced and target-driven environment.

Excellent problem-solving and decision-making skills.

Proficiency in computer skills and debt collection software.

Ability to maintain confidentiality and adhere to ethical standards.

Adaptability and willingness to learn.

Ability to work effectively in a team.

Qualifications and Experience:

Matric (Grade 12) certificate.

Previous experience in debt collection or customer service is advantageous.

Knowledge of debt collection laws and regulations.

Excellent communication and interpersonal skills.

Ability to work under pressure and meet targets.

Proficiency in computer skills and relevant software applications.

Outcor works with people in an enabling environment to optimise their output to benefit business.
Our services have grown in specialisation over time to remain relevant to our evolving client requirements, including solutions for Recruitment and Staffing; Payrolling and Administration; Business Consulting and Learning and Development; Disability Solutions; Healthcare Solutions, as well as Functional Outsourcing and Shared Services.
With more than 50 years of expertise in the people business, the strength of our brand lies in our approach to each person, which inspires exceptional work and helps build meaningful, impactful solutions to drive the economy forward.