Branch Service Officer-Repost Full-time Job

JOB DESCRIPTION:

§ To provide excellent customer service to walk-in customers

§ Attract and retain customers by promoting bank products and services proactively.

§ Accept deposits/ cash lodgements and affect transfers into customers’ accounts

§ Pay cash to customers on presentation of appropriate documentation e.g. cheques, withdrawal slips etc.

§ Answer enquiries, resolve issues, and assist walk-in customers.

§ Balance cash and ensure that all transactions are appropriately filed with proof of authorization.

§ Prepare and generate transactional reports to line manager daily and as when required

§ Observe and conform to all security and operational requirements and regulations

§ Respond promptly to any suspicious incidents, potential threats and fraudulent transactions

§ Maintain a tidy work environment conducive for enhanced performance

§ Refer issues and problems to superior officer to resolve problems promptly

§ Effectively deliver a world class customer experience while applying speed and efficiency

§ Maintain confidentiality and always comply with internal control procedures and processes

JOB REQUIREMENTS

Minimum Education Level:

§ A first degree or its equivalent in any discipline. Previous banking experience is NOT required for application. Preference would be given to those that graduated with at least a Second Class Upper division (2:1) degree

Age Bracket:

§ Must not be above 27 years old as at the date of application.

KEY COMPETENCIES

§ Ability to work in a fast paced environment and deliver excellent results in assigned tasks within the allocated time period

§ Good understanding of customer experience management

§ Ability to develop friendly relationships with diverse kind of people and a pleasant and confident telephone and in-person personality is expected of candidates in this position.

§ Ability to work on their own initiative and must have good time management skill and organizational abilities.

§ Ability to multi-task while also paying attention to detail is crucial for a Service Champion’s job description

§ Effective communication (written & verbal) and excellent relationship-building skills are expected. Knowledge of more than one international language can be an added advantage.

United Bank for Africa Plc (UBA) is a leading Pan-African financial institution, offering banking services to more than twenty-five million customers, across over 1,000 business offices and customer touch points in 20 African countries. With presence in the United States of America, the United Kingdom and France, UBA is connecting Africa to the world; UBA offers a full suite of retail, commercial and corporate banking services to its customers.