Bilingual Call Center Agent Full-time Job

Bilingual Call Center Agent

What You'll Do:

As a Bilingual Call Center Agent, you'll be the voice of our company, providing exceptional service to our customers. Your responsibilities include:

Responding to customer inquiries via phone, email, or chat.

Providing accurate and helpful information to resolve issues.

Escalating complex issues to the appropriate department.

Documenting all customer interactions accurately and completely.

Following established procedures and guidelines.

Requirements:

Fluency in English and Spanish.

High school diploma or equivalent.

Excellent communication skills, both verbal and written.

Ability to multitask, prioritize, and manage time effectively.

Strong problem-solving and critical-thinking skills.

Customer service experience is a plus, but not required.

Ability to work independently and as part of a team.

Technical Requirements:

To be prepared for the virtual process, ensure that you have:

Internet speed equal to or higher than 20 MB.

Additional Requirements:

Valid Colombian ID

High school diploma or equivalent

Legal age

Benefits:

We are a remote-first company

Enjoy a competitive salary.

Have private health care

Receive life insurance

Access professional growth opportunities

And other great benefits!

If you're ready to join a company that values its employees and offers opportunities for growth, we encourage you to apply. To learn more, please visit our website or follow us on social media.

Diversity and inclusion are at the core of who we are. ONELINK is committed to an inclusive workplace and equitable recruitment. Our success depends on the integration of unique experiences and skills of our incredible employees.

ONELINK is a Guatemalan-based Business Process Outsourcing company operating in 8 countries throughout Latin America since 2005.
With over 7,000 employees across the Americas, ONELINK is a high-performance customer contact provider and an outsourced B2B solutions expert. ONELINKs operations incorporate a culture of continuous improvement resulting in customized nearshore and offshore solutions across a variety of vertical industries. The company boasts advanced contact center technologies allowing for true customer engagement.