Analyst, Client Journeys Full-time Job

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa.

Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionTo gather customer insights, conduct analysis and monitoring of outcomes for a Client Journey across multiple platforms and systems. To continuously validate the implementation of the client journey against expected benefits.QualificationsType of Qualification: First DegreeField of Study: Business Commerce, Information Technology or related fieldExperience RequiredProductsPersonal and Private Banking3-4 yearsExperience with banking/financial industry products and services and how it impacts the value proposition. Experience in business processes in Relationship, Direct and Branch Banking.Experience in Agile and Safe methodology as part of a client journey.Experience in data extraction and validation.Additional InformationBehavioural Competencies:Adopting Practical ApproachesArticulating InformationChecking ThingsDocumenting FactsEstablishing RapportExamining InformationExploring PossibilitiesGenerating IdeasInterpreting DataManaging TasksProviding InsightsTeam WorkingTechnical Competencies:Banking Process & ProceduresCustomer Understanding ( Consumer Banking)Data AnalysisProduct and Services KnowledgeRisk AwarenessRisk IdentificationRisk/ Reward Thinking