Ambassador Program Manager: R U OK? Full-time Job

About the job

Are you a relationship-builder with strong program skills and a passion for community impact?

R U OK? are recruiting for the full-time and permanent position of Ambassador Program Manager to lead, grow and support our national Ambassador Program — a valued network of volunteers who share their lived experience through stories of hope. Their stories help spread the mission and message of R U OK?.

In this role, you’ll recruit, train and support ambassadors; match them to community speaking opportunities; ensure safe, high-quality program delivery; and maintain strong relationships with event organisers, community groups and stakeholders. You’ll bring structure, energy and innovation to a program that plays a vital part in our mission, as part of the broader function of the Community team.

We’re looking for someone with:

· 3+ years’ experience in program development (NFP experience welcomed)

· Strong communication, presentation and relationship-building skills

· Experience working with lived-experience communities

· Excellent organisation, planning and attention to detail

· Proficient in Microsoft Office 365, Mac OS, and CRM use (Salesforce desirable)

· Ability to engage sensitively with sometimes-distressing stories while maintaining personal wellbeing and boundaries

· Flexibility during peak periods (R U OK?Day)

· Confidence in developing, coordinating, and presenting for training sessions

· Excited to work in a small, values-driven team

· Willingness to travel

Salary packaging available. Right to Work in Australia, and satisfactory completion of a National Police Check and Working With Children Check required.

About R U OK?:

R U OK? is a charity dedicated to creating a world where we are all connected, and protected from suicide. We are a national fornally-registered suicide prevention charity and public health promotion - existing to encourages people to stay connected and have conversations that can help others through difficult times.

Since 2009, Australians have embraced the simplicity of the R U OK? message, making it their own. Our work focuses on building the motivation, confidence, and skills of the help-giver – the person who can have a meaningful conversation with someone who is struggling.

R U OK? contributes to suicide prevention efforts by encouraging people to invest more time in their personal relationships and building the capacity of informal support networks – friends, family, and colleagues - to be alert to those around them, have a conversation if they identify signs of distress or difficulty, and connect someone to appropriate support, long before they're in crisis.

What you should know:

Join our friendly team, where collaboration is at the heart of everything we do. Our office is in Barangaroo, and we embrace a hybrid working arrangement that offers a balance of face-to-face connection in a vibrant atmosphere, and supported working from home.

R U OK? is committed to fostering a culturally safe and accessible workplace where trust, respect, and the promotion of diversity and inclusion are valued. We welcome applications from candidates from all backgrounds and those with lived experience.

How to apply:

To apply, please read the position description on the R U OK? website, then email your cover letter and CV to recruitment@ruok.org.au Please also provide responses to the questions below in your cover letter:

1. Please describe your experience designing and delivering training or presentations, and how you ensure strong administration and clear communication before, during and after delivery. Include a brief example.

2. This role requires the ability to listen deeply, respond with empathy, and motivate others. Please provide an example of a time you supported or engaged someone in a sensitive or challenging context, and explain how you adapted your approach to motivate or support them effectively.

3. Why a role at R U OK? would be a good fit for you?

Applications close at 5:00pm, Monday 02 February 2025 (AEST).

Please note that our office will be closed from 24 December until Monday 12 January 2026. Any questions can be sent to the recruitment email referenced above, and will be responded to when our office reopens on 12 January 2026.

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