The Patient Experience/Patient Coordinator is responsible for ensuring a seamless, positive, and personalized patient journey from initial contact to post-treatment follow-up.Patient Engagement and Experience:Act as the first point of contact for patients, addressing inquiries and concerns promptly and professionally.Guide patients through the healthcare process, including appointments, procedures, and follow-ups.Ensure patients are comfortable and well-informed about their treatment plans.Appointment Coordination and Scheduling:Schedule and confirm patient appointments, ensuring minimal wait times and efficient use of resources.Coordinate with healthcare providers to ensure timely patient care.Manage rescheduling, cancellations, and reminders to maintain an organized workflow.Administrative Tasks:Maintain accurate patient records, including personal information, medical history, and treatment details.Verify insurance details and handle pre-authorization processes.Assist with billing inquiries and payment processing as needed.Communication and Collaboration:Serve as a liaison between patients, families, and the medical team to ensure clear communication.Educate patients about healthcare procedures, policies, and available resources.Collaborate with multidisciplinary teams to address patient needs and resolve any issues.Quality Improvement:Monitor patient satisfaction metrics and develop strategies to enhance the patient experience.Stay updated on healthcare best practices and patient care standards.Qualifications and Skills:Education: High school diploma or equivalent required; a bachelors degree in healthcare administration or a related field is preferred.Experience: 3+ years of experience in a patient-facing role in healthcare or a similar environment.Strong communication, interpersonal, and problem-solving skills.Proficiency in using healthcare management software (e.g., EMR/EHR systems).Exceptional organizational skills and attention to detail.Ability to work effectively in a fast-paced, dynamic environment.