Regional Branch Manager Full-time Job

Job Summary:

The Regional Branch Manager plays a pivotal role in directing and coordinating the operational activities of branches within a specified region. Their primary responsibility is to ensure seamless service delivery to clients and prospective customers, foster business growth, and achieve optimal branch profitability. They are responsible for effectively supervising and overseeing branch operations, which entails ensuring compliance with established regulations and guidelines. They provide the leadership necessary to align the performance of the branches in their region with the objectives and key performance indicators of the group, driving revenue growth, customer satisfaction, and operational excellence. In essence, the Regional Branch Manager is responsible for managing both operational activities and achieving organizational growth objectives in their assigned region.

Responsibilities:

Operational Management:

Oversee all operational activities within assigned branches to ensure efficiency, accuracy, and compliance with regulatory guidelines.

Develop and implement operational procedures, standards, and best practices to optimize branch performance and minimize operational risks.

Monitor branch performance against established metrics, identifying areas for improvement and implementing corrective actions.

Supervise and support branch staff in handling daily transactions, customer inquiries, and issue resolution, ensuring timely and satisfactory resolution.

Conduct regular audits and inspections of branch operations to identify potential deficiencies and ensure adherence to internal policies and procedures.

Coordinate with various departments, such as IT, finance, and compliance, to ensure smooth integration and support of branch operations.

Act as a point of escalation for complex operational issues, providing guidance and resolution to branch staff as needed.

Develop and maintain effective relationships with local authorities, community organizations, and regulatory agencies to enhance the company’s reputation and facilitate business opportunities.

Business Development and Relationship Management:

Cultivate and maintain strong relationships with key clients, community leaders, and stakeholders to identify new business opportunities and expand the customer base.

Analyze local market trends, competitor activities, and customer demographics to identify opportunities for business growth and tailor sales and marketing strategies accordingly.

Drive business development initiatives, such as promotional campaigns, community events, and networking activities, to generate leads and acquire new customers.

Ensure the proper coordination and optimization of work process efficiency among all Branch staff and Relationship Managers to provide consistent delivery of top-notch value adding engagements.

Identify and pursue strategic partnerships with local businesses, organizations, and government agencies to create mutual beneficial alliances and drive revenue growth.

Participate in negotiations with key clients, partners, and vendors to secure favorable terms and agreements that align with company objectives.

Collaborate with the marketing team to develop targeted marketing materials and campaigns that resonate with local customers and promote company’s products and services.

Leadership and Supervision:

Provide leadership, direction, and guidance to branch managers and staff, fostering a culture of teamwork, collaboration, and excellence.

Conduct regular meetings, performance evaluations, and coaching sessions to support employee development, address performance gaps, and drive continuous improvement.

Ensure compliance with all legal, regulatory, and company policies and procedures, providing training and guidance to branch staff as needed.

Develop and implement strategies to retain top talent and promote employee engagement, including recognition programs, career development opportunities, and a positive work environment.

Make strategic staffing decisions to optimize resource allocation, align workforce skills with business needs, and drive overall branch success.

Maintain thorough knowledge of market competition, products and best ethical sales practices to lead the branch team towards growth.

Supervisory Responsibility:

This position has direct supervisory responsibilities and is responsible for overseeing the performance management and career development of their direct reports.

Norrenberger is an Integrated Financial Services Group that provides bespoke financial solutions that help you unlock and maximize your financial goals. We pride ourselves on consistently providing a wide range of unique financial solutions to our discerning clientele. We offer services which include Funds & Investment Management, Securities Trading, Pension Fund Administration, Insurance Brokerage and more.