About The ClientOur client is a fast-growing fintech company developing solutions that bridge traditional finance with crypto. They are entering a new growth phase and are building a structured account management function to strengthen client relationships and maximize revenue. To achieve this, they are hiring an Account Management Lead who will define the AM framework, manage top-tier clients, and grow a team to deliver measurable impact.Role OverviewAs Account Management Lead, you will design and scale the entire account management function from client segmentation and onboarding to retention and upselling. You will personally handle key business clients in the beginning, while building a team of Account Managers and Key Account Managers to ensure sustainable growth. This is a senior strategic role requiring deep fintech experience, a strong professional network, and the ability to balance revenue focus with exceptional client service.Key ResponsibilitiesDefine and build the AM function, including client segmentation and AM vs KAM split.Personally manage strategic client accounts until the team is in place.Set up onboarding, renewal, QBR, and upsell processes.Hire, mentor, and lead the first AM/KAM team members.Establish KPIs such as NRR, churn %, upsell revenue, and client NPS.Align AM with Sales, Support, and Product to avoid overlap and friction.Drive revenue growth via cross-sell, upsell, and expansion within existing accounts.Build AM playbook and reporting dashboards for churn, retention, and upsell pipeline.Represent the company at industry events and conferences, expanding the client network.Deliver measurable retention uplift and client success milestones within the first year.Requirements510 years in account management, customer success, or B2B client services in fintech, banking, payments, or crypto.Proven experience managing enterprise accounts and leading AM/KAM teams.Strong understanding of onboarding, account health monitoring, and upselling strategies.Active professional network in the fintech/payments industry.Excellent communication skills in English; additional languages are a plus.Experience with CRM tools (HubSpot, Salesforce) and reporting dashboards.Ability to travel regularly across Europe for client meetings and events.Soft SkillsRelationship builder with strong diplomacy and client focus.Strategic thinker with commercial mindset.Leadership by expertise able to earn team and client respect.Stress resilience and adaptability in dynamic environments.Clear communicator and active industry presence (LinkedIn thought leadership a plus).What We OfferCompetitive salary + performance-based bonuses (linked to retention & revenue growth).Opportunity to build the AM function from scratch and lead a team.Remote flexibility with travel to industry events and conferences.Career growth in a fintech company bridging traditional finance and crypto.Medical insurance and education budget for professional development.Hiring ProcessStage 1: Interview with Head of HR.Stage 2: Interview with Acting Head of Sales.Final stage: Leadership team interview. Apply in 2 min and become the driving force behind client success and revenue growth in fintech!