IT Help Desk (905) Full-time Job

4 days ago IT & Telecoms Famagusta 1 view Reference: y5eVm2zMdEP

Job Details

We are looking for a Help Desk Support Specialist to join our team on behalf of a major client in the IT sector, based in Famagusta, Cyprus. This is a great opportunity for junior candidates who want to enter the IT field, as we provide training and support to help you grow in your role.What You’ll Do:Provide first-level IT support to users via email, phone, or ticketing system.Help troubleshoot basic technical issues related to software, hardware, and networks.Assist users with password resets, system access, and software installations.Escalate complex issues to second-level support when needed.Maintain clear records of support requests and solutions.Learn and grow through training sessions on IT tools and systems.Work closely with the IT team to improve user experience and system efficiency.What We’re Looking For:A degree in IT, Computer Science, or a related field (or equivalent knowledge).Basic understanding of Windows OS, MS Office and troubleshooting techniques.Strong communication and problem-solving skills.Ability to adapt quickly and manage multiple tasks.A detail-oriented and proactive approach to work.Excellent command of Greek and English language.Benefits:Working Hours: Monday – Friday, 07:30-15:30Private health insuranceFree Access to LinkedIn learning platformContinuous learning, professional growth, and career developmentOpportunity to work with cutting-edge technologiesA dynamic and collaborative work environmentFounded in 1997 in Brussels, UpcoMinds has grown into a trusted IT partner, specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.With offices in Belgium, Greece, and Cyprus, we empower organizations across Europe to deliver complex, high-impact technology initiatives that drive strategic, operational, and digital transformation.Our team of 200+ top-tier professionals brings deep expertise and agility to every engagement. Working through in an agile, hybrid operating model, we combine on-site collaboration with distributed delivery to provide speed, adaptability, and localized attention, all at a multinational scale.Find out more about us at www.upcominds.comWe commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued.

We offer equal opportunity in all aspects of employment.Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.

Company Description

We are looking for a Help Desk Support Specialist to join our team on behalf of a major client in the IT sector, based in Famagusta, Cyprus. This is a great opportunity for junior candidates who want to enter the IT field, as we provide training and support to help you grow in your role.What Youll Do:Provide first-level IT support to users via email, phone, or ticketing system.Help troubleshoot basic technical issues related to software, hardware, and networks.Assist users with password resets, system access, and software installations.Escalate complex issues to second-level support when needed.Maintain clear records of support requests and solutions.Learn and grow through training sessions on IT tools and systems.Work closely with the IT team to improve user experience and system efficiency.What Were Looking For:A degree in IT, Computer Science, or a related field (or equivalent knowledge).Basic understanding of Windows OS, MS Office and troubleshooting techniques.Strong communication and problem-solving skills.Ability to adapt quickly and manage multiple tasks.A detail-oriented and proactive approach to work.Excellent command of Greek and English language.Benefits:Working Hours: Monday Friday, 07:30-15:30Private health insuranceFree Access to LinkedIn learning platformContinuous learning, professional growth, and career developmentOpportunity to work with cutting-edge technologiesA dynamic and collaborative work environmentFounded in 1997 in Brussels, UpcoMinds has grown into a trusted IT partner, specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.With offices in Belgium, Greece, and Cyprus, we empower organizations across Europe to deliver complex, high-impact technology initiatives that drive strategic, operational, and digital transformation.Our team of 200+ top-tier professionals brings deep expertise and agility to every engagement. Working through in an agile, hybrid operating model, we combine on-site collaboration with distributed delivery to provide speed, adaptability, and localized attention, all at a multinational scale.Find out more about us at www.upcominds.comWe commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you dont hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.

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