We are now looking for a new Technical Support Specialist to join our global team in Espoo. Ideally you will have a background in IT and networking. You will also have an interest in the other elements of the customer journey and after-sales process, with room for your own professional development across the business.What experience we would like from you:We are looking for a background in IT and networking. You will also have an interest in the other elements of the customer journey and after-sales process, with room for your own professional development across the business.Proven track record of managing high customer expectations, delivering results under pressure working to tight deadlines.Ability to professionally interface with Helvar partner companies and first line technical support.Passionate about delivering exceptional customer service and value, internally and externally.Ability to work in a team and interact with other departments to deliver maximum value for customers and the business.Analytical mindset with experience in technical troubleshooting.Flexible and agile, ability to adapt your approach and methods to maximize results.Proficient IT skills, Linux, Windows and Microsoft Office programs.Spoken and written fluency in English; an additional European language is desirable but not essential.Required skills:Able to discuss networking with professionals and laymen.Good understanding of network architecture (TCP/IP, DNS, VPN, etc.), hardware, security and firewalls.Experience in Linux OS in an IoT context.Experience in troubleshooting network issues.Linux operation and maintenance and networking.Experience using Wireshark.VPNs and remote connections.Purpose of the Technical Support Specialist RoleEnsure reliable operation and customer satisfaction forHelvarslighting control systems.Provide expert technical support and troubleshooting for internal teams and external partners.Maintain readiness for Helvar Insights and support new projects and network implementations.Deliver exceptional customer service and act as a technical authority on products and systems.Facilitate collaboration and knowledge sharing across departments and partner companies.Drive continuous improvement by documenting solutions and contributing to best practices.Support the full lifecycle of product services, including training and upgrades.What you'll be doing as our Technical Support SpecialistYou will preferably have an IT and networking background and be someone who enjoys variation in the challenges put before you. Your passion for customer service and technical specialism means youre ready to join one of the leaders in the lighting controls industry. We provide excellent training on all our products and systems.What you'll be doing as our Technical Support SpecialistYou will preferably have an IT and networking background and be someone who enjoys variation in the challenges put before you. Your passion for customer service and technical specialism means youre ready to join one of the leaders in the lighting controls industry. We provide excellent training on all our products and systems.Your primary responsibilities include maintaining full operational readiness for Helvar Insights, supporting new Insights projects, assisting with the planning, execution, validation of client network implementations and feature rollouts.Provide technical support for Helvar commissioning and first line technical support teams in Finland, Sweden, and the United Kingdom.Provide technical support for Helvar VARs technical teams.Update technical knowledge base with new solutions and guides.Provide excellent customer support by providing necessary information on our stand-alone and system-level products via phone and email in a timely and professional manner.Through learning and development, you will be a technical expert on the company portfolio, including products, software, and services.Troubleshoot and diagnose user issues regarding Helvar products and systems, document problems and solutions and escalate customer questions when necessary.Work independently to accommodate the ever-changing needs and priorities of our customers.Deliver exemplary customer service to Helvar customers.Why You'll Love Helvar?We value your growth: With a wide range of online learning opportunities and internal mobility, youll have the tools and support to advance your career.Autonomy and balance: Our culture is built on trust, offering you autonomy in your role while promoting a healthy work-life balance and benefiting from a supportive and collaborative environment.Wellbeing at the heart: Whether its our products for customers or how we care for our team, wellbeing is our top priority. We offer a dedicated Wellbeing Day every year, and all employees can take advantage of our weekly Empower Hour for wellbeing, community, or learning activities.A company you can trust: With over 100 years of history, were a stable, family-owned Finnish company thats growing across our international locations.If youre excited to drive innovation, shape Helvars future, and grow in a company with a rich history and forward-thinking mindset, we want to hear from you!Apply to join our team of talented and innovative experts! If youd like to be a part of the Helvar family, please apply for this vacancy via our Helvar Careers site at helvar.com/careers/ by the 19th of December. We have added a few questions on the application form that we hope you wont mind responding too.We will be continuously interviewing candidates during the application period and will fill the position as soon as we find the right match!For additional information on the role, please contact our Talent Acquisition & Development Manager: Ben Fryer ben.fryer@helvar.com who will get in touch with you shortly.In the meantime, please give us a follow on Instagram: @lifeathelvarThe Helvar Promise to You!At Helvar, were determined to improve the wellbeing of people in every space - including our own employees. We promise you conditions that foster your personal growth and help you achieve your full potential. As a tight-knit company with a family ethos, were proud to see that Helvarians care deeply about our customers, our partners, our planet and each other. Our drive to create a better working environment is part of what we call Brighter Spaces.We trust your vision! "Over the last 100 years, we've become experts at innovation. It's part of our culture. Together we evolve and adapt our solutions to create perfect conditions.We invest in you! "As we spend 1/3 of our life at work, it's important to have fun! We work in a friendly, easy-going atmosphere, and we're focused on improving your wellbeing. We celebrate a learning culture and promote Bright Ideas.You have the freedom to impact! People help shape our success. This allows us to be true leaders. With your ideas, we're focused on achieving a brighter, sustainable future for generations to come.Were with you all the way!Our StoryAbout HelvarHelvar is an international SMART lighting controls technology company specialising in intelligent and energy-saving solutions. Helvar lighting control solutions and luminaire components help to create smart environments built for the future, using information, and working seamlessly with other systems. With a vast range of projects spanning from hospitals, schools, workplaces to cruise ships and Istanbuls 3rd new airport (the largest in the world), Helvar designs open and flexible solutions for lighting across a range of applications. With over 100 years of expertise, Helvar serves its customers locally with offices in Finland, UK and Sweden and via our global network of partners in over 50 countries. Do you want to shape the future of smart buildings that improve people's wellbeing? Great! We are world leaders in lighting intelligence and our solutions are built with people in mind. Our products and solutions save energy and improve human comfort. We offer an international and diverse working culture where your wellbeing is important to us. It's a place to grow and develop, while maintaining a healthy balance of work and life.Helvar Recruitment Equality and Diversity DisclaimerAt Helvar, we are committed to creating a workplace that promotes a culture of equality, respect, and opportunity for all.We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by law. We value the unique perspectives and experiences that each individual brings to our team and encourage everyone to apply.If you require any accommodations during the recruitment process, please do not hesitate to get in touch.