Customer Support Representative - German and English speaker Full-time Job

Are you passionate about technology and have excellent communication skills? Do you enjoy helping people and solving problems?

TELUS International is looking for a Customer Support Representative to join our team. In this role, you will be responsible for providing technical support to our customers via phone, email, and chat. You will troubleshoot issues, answer questions, and provide solutions to ensure customer satisfaction.

Responsibilities:

Provide technical support to customers via phone, email, and chat

Troubleshoot issues and answer questions

Provide solutions to ensure customer satisfaction

Document all customer interactions and resolutions

Escalate complex issues to higher-level support teams

Meet or exceed performance goals

Stay up-to-date on product knowledge

Requirements:

Fluency in German and English (written and spoken) - Mandatory

Excellent communication skills

Ability to troubleshoot technical issues

Strong problem-solving skills

Ability to work independently and as part of a team

Ability to multitask and prioritize tasks

Excellent customer service skills

High school diploma or equivalent

Benefits:

Competitive salary

Performance-based bonuses

Comprehensive benefits package

Paid time off

Training and development opportunities

Opportunity to work in a fast-paced, dynamic environment

Opportunity to grow your career with a global company

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.