Associate Telephone Operator Full-time Job

This position is located onsite in Lebanon, NH.

Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

• Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.

• Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.

• Promptly and courteously answers questions from external users and provides general information.

• Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.

• Demonstrates proficient computer and telephone/paging skills.

• Demonstrates exceptional customer service skills.

• Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.

• Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.

• Proficient in multiple mass communication notification tools.

• Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.

• Performs other duties as required or assigned

• High School Diploma or Equivalent

• One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.

• Must be able to use computer/phone for extended periods of time.

• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.

• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.

• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.

• Complying with D-H policies and standards for all actions related to their role

• None